Returns & Exchanges

At Infiniti Strings, we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Package Securely

  Place the items in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.